Customer experience

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Lessons from games: dynamic difficulty

Games are products too. In fact, I’d argue that some video games rank among the best products in the world – look no further than Breath of the Wild for a recent example. There’s a lot that Product Managers can learn from games and how they have been developed.One example is the idea of dynamic difficulty.

Gym incentive problems

Traditional gyms are never going to provide an amazing customer experience. The incentives just don’t line up.