Despise, Denounce, but Exploit
The most compelling proponents of reform are those who are successful members of the system. Complaints from those who have been burned by the fire too often seem like the sour grapes accusations of a sore loser. Plus, winners have resources and power to use as a megaphone, whereas losers are marginalised by definition. Despise, denounce, but exploit.
How many washing machines should a family have?
Lots of household objects don’t get constant use. For many, in fact, for most of the year their main function is to form part of the junk mountain preventing the closet from closing properly.
Gym incentive problems
Traditional gyms are never going to provide an amazing customer experience. The incentives just don’t line up.